Kinetico Leak Detection App

How do I alter my password?

To change your password, tap the "Settings" button on the home screen of the Kinetico App. And then tap the "Change Password" push button, and fill in the fields. Or if logged out, tap on "forgot password."

How exercise I create a Kinetico Leak Detection App business relationship?

Download the near recent Kinetico App from the iOS App/Android Play store. Brand certain that your smart device meets the minimum requirements for iOS/Android version and device support.

How do I delete a contact?

Swipe all the style left on the contact and it will delete from your contact listing.

How exercise I know my hub has been activated?

Register the hub through the Kinetico App on your iOS/Android device. Once y'all create your business relationship, follow the directions in the App. The hub has been successfully activated one time the condition bar at the top of the App domicile screen reads "Organization OK."

How do I see more than information virtually my sensor?

Tap on a specific sensor to see its details page. From this page, the user can rename, place a sensor to verify connexion, and toggle betwixt shut-off/observe-just/HVAC modes.

How practise I add contacts?

In your App, get to the alerts tab and tap on "Add Contacts." It will prompt you to fill out a name, electronic mail and phone number. Toggle the alert to "On."

What alerts volition I receive?

Y'all can receive Email and SMS notifications (standard messaging rates apply). Go to the "Alerts" page of the Kinetico App to add additional emergency contacts, enable SMS and other options.

What is the divergence betwixt "Protect" and "Detect only?"

"Protect" means that if a sensors detects a leak, it will automatically shut-off your h2o supply. "Detect Simply" means that if a sensor detects a leak, information technology volition ship a notification, but volition not shut off your h2o supply automatically.

Why aren't my devices pairing correctly?

The outset pace to setting upwardly your arrangement is to add your hub to your account. Nothing else can be connected until the hub is properly activated. Later that is complete, y'all will be able to add your sensors, valve and optional range extenders

Water Shut-Off Valve

Tin I exam the close-off valve to make sure information technology'due south working?

Yes, at that place are a couple different ways to test your valve. First, y'all can press the open up and close button on the front end of the valve. Second, you can tap the open up and close toggle switch in the Kinetico App. Lastly, you can pick the sensor up, flip it over and place a damp fabric on the sensor prongs to simulate a leak. The valve volition close automatically if it is set up on protect manner.

Practise I need to manually reset my valve after it shuts off my main water supply?

You tin utilize the manual open/close buttons on the valve or open/close the valve through the Kinetico App. Before y'all can manually open the valve again, brand certain that the leak has been resolved (and no sensors are being triggered).

How practice I delete the water close-off valve?

Press the center button on the valve five times rapidly, and the valve will delete from your system.

How do I know my h2o close-off valve is continued?

Track the connection status of the valve through the Kinetico App (iOS/Android). It will tell y'all when the valve is connected. If the valve loses connection, you will exist notified through the App or via SMS/email alerts.

How exercise I pair my water close-off valve?

To pair your valve, tap the "Add Device" button on the home screen, and follow the instructions.

How is the water close-off valve powered?

The valve is powered through a 9V DC wall adaptor with (4) AA batteries as temporary power backup in case of a power outage.

My main water valve is exterior. Tin the water close-off valve be installed outside?

Yes. The valve can be installed outdoors, merely the outdoor enclosure box is required.

What orientations can I install my water shut-off valve?

The valve can be installed vertically or horizontally. Practice not install upside-down.

General

Tin can I have ii properties continued to i business relationship?

No, currently our system simply supports 1 property.

Tin can I install the Kinetico Leak Detection System myself or is installation by a professional required?

The water shut-off valve must be installed by a professional. Pipe cut is involved, and Kinetico strongly recommends working with an authorized Kinetico dealer.

Do I need to periodically test my water shut-off valve to make sure it is working?

No, the valve will go through an automatic valve maintenance cycle every 22 days. This is intended to extend the life of the product past preventing mineral buildup within the pipe. If there is a trouble with your system, you lot will be alerted.

How does The Kinetico Leak Detection System work?

A Kinetico Leak Detection Organisation is made up of four central components: wireless, waterproof sensors; a system hub that acts as the communication gateway; a solid brass water shut-off brawl valve; and the Kinetico Leak Detection Arrangement App. The App sends notifications regarding any leaks or drops in temperature and allows the control of the arrangement via a smart device. When a sensor detects water, it sends an immediate signal to the system hub which notifies the homeowner of an "event" on their smart device. Inside v seconds, it automatically shuts off the main water supply to the home, if fix to protect mode.

Is The Kinetico Leak Detection System secure?

Kinetico does not store any personal information such as a credit carte du jour number or payment information. We only store electronic mail, phone number and names for alerts. Please make certain your primary and emergency contact information is up to date and includes your contacts' emails and phone numbers.

What happens if I have a ability outage?

The Kinetico Water Close-Off Valve has a dual power source. It is powered with an Ac ability adaptor and also has a bombardment backup (four AA batteries). The hub battery backup is built in, lasts upwardly to five hours and is cocky-charging.

What is the warranty on the Kinetico Leak Detection System?

Kinetico warrants the Leak Detection System to exist free from defects in materials or workmanship, under normal use and service, for a menses of five (5) years from the appointment of installation. See complete warranty information in the Water Shut-Off Valve Manual.

Will Kinetico Leak Detection System observe all h2o leaks?

Kinetico Leak Detection Arrangement will detect water leaks that come into contact with a sensor. Information technology will not observe water leaks inside a wall or in rooms or locations where a sensor has non been placed.

The Hub

Are my batteries pre-installed in my hub?

Yep, the Kinetico Leak Detection System Hub comes with a self-charging lithium 18350 Li-ion battery installed.

Can I place my hub anywhere in my abode?

Aye, we recommend you centrally locate the hub in your home to optimize coverage of all devices.

During the pairing process, my hub is not showing up in my Wi-Fi network list. What should I practice?

Printing and agree the pinhole reset for 10 seconds until it turns purple, and so power bicycle your hub using your power switch. Then cheque your network again.

How do I delete my hub?

Go into the settings folio of your Kinetico Leak Detection Organization App and tap the "Delete Hub" button.

How practice I know that my hub is connected?

Runway the connection status of the hub through the Kinetico Leak Detection Arrangement App (iOS/Android), which will walk you through the hub activation procedure. The App's dwelling house screen imprint will read "Organisation OK" once the hub has successfully activated. If the hub loses connexion, the user will be notified through the App or via configurable SMS/email alerts.

How do I reset my hub?

Resetting the hub volition wipe out all your devices including the hub. To reset your hub, printing and hold the pinhole reset for 10 seconds or until the LED calorie-free turns purple.

What should I exercise if my hub lost communication?

Power cycle your hub using the on/off switch on the hub.

What should I practice if my hub isn't activating?

Make certain the hub is plugged in with the supplied Air conditioning power string. The hub will not actuate on battery power lonely.

What practise the lights on my hub indicate?

Kinetico Leak Detection System Hub Light Descriptions

What is the expected hub bombardment life when running on battery back-upward?

The bombardment will final upwardly to 5 hours and is cocky-charging.

Sensors

Can a sensor be reused after it has detected a leak?

Yes. The battery compartment of the sensor is waterproof and designed to exist reused after detecting a leak.

Can I examination the sensor to make certain it's working?

Through the Kinetico Leak Detection System App, the user can test a paired sensor with "Identify Fashion" on the individual sensor'southward details page. After pressing the "Identify" button, the paired sensor will beep for 15 seconds, letting the user know it is working properly. You can also place a wet fabric on the sensor prong to trigger a leak and see if it is working properly.

Tin can the sensors also monitor temperature?

Yeah, the sensor includes an ambience air temperature sensor.

How are the sensors powered?

The sensors are powered with (3) AAA batteries that are included with purchase.

How practise I add together another sensor?

Your Kinetico Leak Detection System Kit comes with four sensors. Y'all tin buy more and add them to your system. Printing the "Add together Device" button on the home screen of the Kinetico App, and follow the instructions.

How exercise I delete a sensor?

To delete a sensor, press the "Delete Sensor" button on the sensors page in the Kinetico App.

How do I know my sensor is continued?

Rails the connection status of the sensors through the Kinetico App (iOS/Android), which will tell you lot how many sensors are connected. When a sensor loses connexion, the user volition be notified through the App or via configurable SMS/email alerts.

How exercise I pair my sensor?

To pair your sensor, tap the "Add Device" push button on the habitation screen, and follow the instructions.

How long do the batteries last?

Sensor batteries lasts eight months to one year. Low battery alarm emails and SMS notifications will be sent when information technology is time to change the batteries.

How many sensors can I hook up?

Your Kinetico Leak Detection System tin can support up to 32 devices (e.yard. 30 sensors + ane valve + one extender). If no extender is needed, you can connect up to 31 sensors.

How many sensors practise I need?

The number of sensors needed depends on the size of your domicile and the areas in your homethat you want to monitor.

How and where should I identify my sensors?

Place sensors with the bombardment door facing down. We recommend placing them in locations
effectually the home that are susceptible to water leaks (e.g. water heater, toilet, dishwasher, etc.).

My sensor detected a leak. What do I practice with the sensor?

Afterward you take care of the leak, simply dry out off your sensor and identify it in the same location. The sensor will immediately brainstorm monitoring and reporting to you once again.

What do the lights and beeps on my sensor indicate?

  1. 3 seconds subsequently powering on the sensor, the sensor will glimmer rapidly indicating that it is
    gear up to pair. When the sensor pairs to the hub, there will be 5 longer blinks of the LED
    along with three quick beeps.
  2. A low battery alert is indicated past a quick beep every two minutes
  3. Silent blinks every minute indicate the sensor is operation ordinarily.

What happens when water comes into contact with the sensor?

Water volition curt the two contact pins on the underside of the sensor resulting in the valve closing (if in "Protect" manner) and /or sending an alert to the user.

Smart Home Platforms

Practise I demand a Kinetico Leak Detection System Hub if I have a Nest?

Yeah, you all the same need a hub to communicate to the organisation, simply your Kinetico Leak Detection System can exist added to your Nest App.

How do I add my Nest to my Kinetico Leak Detection System?

Go to your Kinetico App, tap settings, and so select "Works with Nest." This will take y'all to the Nest login folio. Log into your account to prepare Works with Nest and accept the terms. You will and then have a Nest Page to manage your 48-Hour Abroad Alert as well equally your HVAC sensor manner.

What other smart home products does my Kinetico Leak Detection Arrangement work with?

The hub works with Nest, Google Assistant, and Amazon Alexa.